This is a website of DSW21.
DSW is short for Dortmunder Stadtwerke.
One of DSW21's tasks is to provide transport for people in Dortmund and Castrop.
Anyone can buy a ticket and travel on our vehicles.

Everything you need to know can be found on this website. There are 7 main sections:

• The start page
• Tickets & fares
• Services
• Additional offers
• Apps & Portals
• Download centre
• Help & Contact

Here you will find the latest news about DSW21 and transport.
You will also find timetable information.

There is a lot of information on the start page.
For example:

New messages:

• Pictures with important news
• Traffic news for Dortmund and Castrop
• News from us about DSW21

The timetable information:

• When does the train leave from your stop?
• Which bus or train will take you to your destination?

Further offers with information on travelling by bus and train:

• Map for all train lines and bus routes
• DSW21 app

Here you will find important news about buses and trains in Dortmund.
For example:
A bus line runs at a different time or on a different route.

On this page you will find all information about tickets and prices.

For example:

The price table:

• What do different tickets cost?

The price levels:

• What kind of tickets are there?

The sales channels:

• Where can you buy tickets?
• How can I buy tickets?

The ticket overview:
Here you can find information about all DSW21 tickets. For example:

• Tickets for one journey
• Tickets for groups
• Tickets for the whole month

This section provides information about service offers.

We would like to make your life easier with these offers. For example:

Advantages:

• At which stops is free internet available?
• Instructions can be found in the benefits section

Service in the vehicle:

• How can you order a taxi to a stop?
• An explanation can be found under Service in the vehicle

Accessibility:

• How can people with disabilities travel well by bus and train?
• There is a lot of information for all people

Additional offers with benefits for our customers.

You want to get around differently.
There are other options in Dortmund. For example:

Metropolradruhr:
Metropolradruhr rents out bicycles in Dortmund.
Our customers have advantages when renting a bike.

Collective call taxi (AST):
The call-and-collect taxi also operates in Dortmund.
You must register before travelling.
An explanation of this can be found at Anruf-Sammel-Taxi (AST).

Here you will find information on how you can receive information about DSW21 on your mobile phone.
For example:

• The DSW21 app for buying tickets
• A timetable book with all the timetables for Dortmund.

The download centre with all the important information about saving.

Here you can download all documents and applications as PDF files. For example:
Information in other languages:
Information is available in many languages. For example, English and Turkish.
Click on a flag.
You will then receive information in the language of that country.

Ticket brochure:

• You would like to print out a ticket brochure.
• You can download and print all brochures and applications.

In the Help & Contact section you will find important addresses and telephone numbers.

You can also send an e-mail.
For example:

Lost property offices:

• If you have forgotten something on the train, please contact the lost property office.

Contact form:

• If you want to make a complaint or give praise, you can do so using the contact form.
• Or call or write an e-mail

Important
There is a second text.
It says:
How the website works

More information in plain language:

bus-und-bahn.de: Travelling safely by bus & train (plain language)

bus-und-bahn.de: Travelling by bus and train in Dortmund (plain language)

Easy language, checked by Lebenshilfe Bremen e.V.