Quality at DSW21
Up to 135 million passengers use our buses and trains every year. Your satisfaction with our services is always important to us.
Quality at DSW21
Up to 135 million passengers use our buses and trains every year. Your satisfaction with our services is always important to us.
Your satisfaction is important to us
In order to constantly optimise our services, quality management is firmly anchored in the company at DSW21. We use various surveys and quality measurements to continuously determine your satisfaction. We have various methods at our disposal for this purpose.
Analysing the results and implementing measures
The results of the various surveys and measurements are analysed and evaluated on an ongoing basis. The aim is to recognise potential and derive targeted measures.
Each measure is regularly reviewed and adapted as necessary. Quality management is therefore a permanent task at DSW21.
Example - Advance notice in Dortmund city centre
Based on suggestions from the customer forum and other surveys, ten large advance announcements were installed in Dortmund city centre. Even from a distance, passengers can see which journeys are available and when the next train will arrive. DSW21 was thus able to further improve passenger information in the city centre.