The new DSW21 app is launched!

New look, simple route planning & quick ticket purchase

Turn old into new! Our old DSW21 app was already getting on in years, so it's time for an update. Our app now has a modern and clear design. Plan routes, buy tickets, view traffic reports - no problem at all.

Get the new DSW21 app directly on your smartphone!

Questions about the TicketShop?

Telephone number: 0231.955-2288
or e-mail:
ticketshop@dsw21.de

Questions about the TicketShop?

Telephone number: 0231.955-2288
or e-mail:
ticketshop@dsw21.de

Discover the functions of the app

Simply click through and experience - all the highlights at a glance!

To give you an immediate impression of what the app can do, we have summarised the most important new functions for you. Take a look and discover how easy and convenient mobility can be:

  • Timetable information
  • Departure monitor
  • Traffic information
  • Tickets & Purchases
  • Push notifications
  • Account settings

The advantages at a glance

Benefit from all the advantages - fast, simple and personalised.

The DSW21 app boasts a fresh design and user-friendly menu navigation. From digital payment and an overview of your multi-ride tickets to personalised connections, there's everything you need to make travelling by bus and train even easier.

Simple operation
The DSW21 app has a new design and is now even more intuitive to use. On the start page, all functions can be accessed with just one click. You can find the connection search, the ticket shop and your current messages in seconds.
Pay digitally
You can pay for your tickets and subscriptions directly online in our ticket shop. Simply select your preferred payment method when registering. In the app, you can pay by credit card, PayPal and Apple & Google Pay.
Multi-journey tickets at a glance
Have you ever lost track of how many journeys are left on your 4 or 10-trip tickets? Don't worry, with the new DSW21 app this will no longer happen! The app clearly shows you how many journeys have not yet been validated.
Personalised connections
In the DSW21 app, you can save your daily routes and important connections as favourites, even beyond the network boundary. Subscribe to individual lines and be notified directly in the event of disruptions or delays.

Digitisation of your subscription

In the DSW21 app, you have the option of activating the chip card of your travelcard as a mobile phone ticket. Simply navigate to the app's subscription management and you can help us save valuable resources!

Most of us always have our smartphone with us. With the digital ticket, the card is always to hand in your pocket and you don't have to worry about whether you've left the ticket at home. In our flyer, we explain step by step how to get your travelcard into the app.

Any questions?

Legal matters

Our privacy policy informs you about how, to what extent and for what purposes we collect, process and use personal data when you use the DSW21 app.

More information

Our terms and conditions inform you about the content, availability and responsibilities in connection with the use of the DSW21 app.

More information

Information on data protection and HandyTicket Deutschland's terms and conditions can be found here.

To the data protection information

To the terms and conditions

Special provisions for data processing in the Verbund-Ticket Shop and the website when selling tickets in the eTarif NRW, eTarif AVV, eTarif VRS, eTarif VRR and eTarif ZWL.

More information